Terms of service

Welcome to Primos Cycles! By using our website or purchasing something from our store, you agree to the following terms. We’ve kept things simple so you know what to expect.

1. Who we are

Primos Cycles LLC is a bicycle company based in Portland, Oregon. We design bikes and sell them through this website, powered by Shopify.

2. Using this site

By browsing, shopping, or interacting with our site, you agree to these terms. If you don’t agree with these terms, please don’t use the site.

3. Updates to terms

We may update these terms from time to time. We’ll post any changes here. By continuing to use the site, you accept the updated version.

4. Product use

Our products are for personal use only, not for resale. We may cancel orders if we believe they violate this policy.

5. Customer info

You agree to provide accurate, up-to-date information when placing an order. It helps us get your bike or frameset to the right place without delays. For details on how we handle your data, please see our Privacy Policy.

6. Errors or typos

We reserve the right to correct any errors—like typos, pricing, availability, or technical specifications—without prior notice.

7. Pricing and payments

Prices may change. If they do, we’ll let you know before it affects your order. Payments are processed securely through Shopify.

8. Shipping and returns

For full details on timelines, costs, and return conditions, please see our Shipping Policy and Refund Policy.

9. Content ownership

Everything you see on our site—images, text, logos—is owned by us or used with permission. Please don’t use it without asking.

10. Contact us