Privacy policy

Last updated: May 7, 2025

This Privacy Policy describes how Primos Cycles ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from primoscycles.com ("the Site"). By accessing the Site, you agree to the terms of this Privacy Policy.

Changes to this Policy

We may update this policy from time to time. Updates will be posted here along with a new "Last updated" date.

What We Collect

  • Information you provide: name, email, phone number, address, account details, and order information.
  • Automatically collected data: usage details, device/browser info, IP address, and cookies.
  • Information from third parties: such as payment processors and service providers like Shopify.

How We Use Your Info

  • To process orders, payments, and returns
  • To create and manage your account
  • To communicate with you about your purchases
  • To improve our services and website
  • For marketing (you can opt out)
  • To detect and prevent fraud or misuse

Cookies

We use cookies to improve your experience and understand how our site is used. You can manage cookies in your browser settings. Learn more at Shopify’s Cookie Policy.

Sharing Information

We may share information with:

  • Service providers (e.g. Shopify, shipping partners, payment processors)
  • Marketing partners (with your consent)
  • Legal authorities if required

Third-Party Links

We are not responsible for the privacy practices of third-party websites linked on our site.

Children’s Data

Our services are not intended for children. We do not knowingly collect information from anyone under 16.

Security & Retention

We take security seriously but cannot guarantee 100% protection. We retain information only as long as needed to provide our services or comply with legal obligations.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your data. Contact us at hi@primoscycles.com to make a request.

International Users

Your data may be processed outside your country. We use legal safeguards for international data transfers.

Contact Us